Appointments are highly recommended, since we provide personalised service to each of our customers through in-depth discussions and consultations. Please reach out to us via email, WhatsApp, or any of our verified social media accounts to schedule a consultation.
Online Consultation – As soon as you make a reservation, one of our helpful advisors will contact you personally to confirm the meeting and provide the Google Meet link. During the consultation, we will show you a video of the product you’re interested in and address any concerns you may have about it, including those related to tax, delivery, and safety.
In-Store Consultation – We’ll have one of our helpful advisors contact you immediately to confirm the time and date you prefer. At our TJ Jewellery Experience Centre (The Boulevard MidValley KL), you can talk to one of our helpful consultants in person from 10.00am to 8.00 pm. every day, including weekends and public holidays.
In the Jewellery Experience Centre, we only display the most recent collection or best-selling items if we have stock or samples available to view. In the event that we do not have current designs in stock, customers can examine rings with comparable finishes and styles as a reference.
TJ products come with a 10-year warranty against manufacturing defects / 1-year warranty for Fine Jewellery Collection.
This includes (but not limited to):
1) Cracks on the ring surface, and breakage/separation on bands.
2) Small side diamonds set on the jewellery are warrantied for 2 years only. In the case of negligence caused by the customer, Tailored Jewel will provide repair services *GIA & IGI Certified diamonds are not covered in our warranty policy.
We offer a Money Back Guarantee policy (ONLY applicable for TJ Premium Picks, TJ Beyond Diamond Engagement Ring and TJ Wedding Rings collection made in 14k or 18k Gold and Platinum), because we are committed to have you 100% satisfied with your purchase.
In the unfortunate event of any dissatisfaction of the product, get in touch with us within 7 or 14 days as stated, return the item to us in its original condition, and we will work on processing a refund to your bank account within 14 working days from refund request date.
Note 1: Upon receiving the item, we will carry out our usual procedure of recording a video of the sealed package to verify the authenticity of the product for confirmation.
Note 2: This policy is only applicable for the TJ Premium Picks, TJ Beyond Diamond Ring & TJ Wedding Rings collection.
Note 3: For your purchase of the Fine Jewellery collection, get in touch with us within 7 days for a refund claim.
For a refund claim, kindly get in touch with us directly at +6010 931 6558 or email info@tailoredjewel.com. Our customer care will address your case personally.
*Only applicable for TJ Premium Picks, TJ Beyond and Wedding Rings collection made from 14k or 18k Gold and Platinum.
Most designs take a minimum of 14 to 21 working days to complete. A longer duration will be required depending on the complexity of design or festive seasons. Shall there be any unforeseen circumstance that causes delay of the production, we will monitor closely and keep you updated on the process.
We welcome you to visit our Jewellery Experience Centre to get your ring size measured, however, you may request a measurement tool from us to measure your ring size at home.
Check out our ‘How to measure your ring size‘ page for more.
TJ offers engraving service (available as add-on). Include your personal message (10 characters including spacing: Initial/Name/Date/Symbol: Heart, Infinity, etc.) into the engraving text box upon selection.
For Nikah Collection (Steel, Titanium and Tantalum), engraving service can only be done after ring fitting due to return policy. Once it is engraved, the ring is not returnable for any reason.
We provide free shipping on all orders shipped within Malaysia and Singapore; for international shipping, the shipping fee is calculated based on the destination country’s currency.
For more information regarding shipping, you may read more here.
We are committed to ensuring the quality of your purchase; we stand behind everything we sell and guarantee that all items are free of manufacturing defects when they arrive. We will repair your jewellery as needed for the rest of your life. Surcharges will be imposed on additional material costs.
We use platinum PT950, 18/14-karat Yellow / White / Rose Gold. These metals offer the workability and durability needed for the artistic creation of fine jewelry – be it fabrication, casting, reticulation, hand-engraving or advanced stone-setting techniques. Sometimes, we create wax jewelry models for casting using CAD/CAM (computer-assisted design and manufacturing), but our experts always finish and detail the pieces by hand.
We offer free resizing service. However, we don’t encourage your ring to be resized for more than 3 times as our resizing service comes with polishing, it will cause the metal of your ring to become thinner.
*A surcharge will be imposed on the material cost if the size exceeds two (2) times from its original size.
*Not applicable to our Nikah series (Steel, Titanium, and Tantalum).
After we agree on a design, and make payment for the required deposit, most designs take a minimum of 14 to 21 working days to complete. A longer duration will be required depending on the complexity of design or festive seasons. Once you have approved the final design, we will inform your date of collection and personally deliver your jewelry to you.
All our diamonds jewellery that has a single diamond stone above 0.30 carats come with GIA Certification (Natural) IGI Certification (Lab-Grown). Any diamonds below 0.30 carat has no certification. Our Tax Invoice serves as both the certification and warranty.
1.00 carat represents a full carat weight that being used for a design. When referring to carat weights, 1/4 of a carat is equal to 0.25 carats (1.00 carats / 4 = 0.25 carats)
Renowned for its superior quality in gold & platinum jewelry making, Hong Kong is our preferred choice in sourcing uncompromised quality product and services. Our titanium rings, stainless steel rings, and titanium rings are all made in Germany.
At Tailored Jewel, despite the constant fluctuation of precious stones and precious metal prices, rest assured as we strive to be consistently competitive against the market’s prices while promising you excellent quality in every detail. We believe that each competitor is a medium to improve and learn from, while encouraging us to push boundaries in returning your investment in each product. We are able practice this, only because our products are sourced directly from the factory.
Our primary focus is in offering wedding bands or diamond rings. But we also design creations for engagements, anniversaries and designer fashion rings. On occasional inquiries about one-of-a-kind necklaces, bracelets and earrings, we review it on a case-to-case basis, taking into consideration various factors such as the level of investment in terms of time and cost.
Yes, we do.
Sometimes yes, sometimes no – but it represents a better value. You may invest a little more than what a piece of ready-made mass-produced jewellery costs, but we promise you value for money. For customized jewelry, you are paying for the value of originality, focus on attention to details, top-notch craftsmanship, one-of-a-kind design, skilled stone-setting and finishing, and precious metal polishing. All these factors set custom-made jewelry apart from ready-made jewelry.
Your produced jewellery and its individualistic design is unique. Rest assured that we will not replicate those details that define your design. While we preserve the copyrights of all jewellery we create, reservation in the design is advocated to our customer’s creative properties.
However, if your design has taken inspiration from one of our standard designs, then yes, we can still recreate it – if your design is generic without specific details, that is. Nevertheless, we uphold our copyrights in our designs.
We do not encourage copying other designers’ work. From a legal standpoint, it is illegal. At Tailored Jewel, we create our very own unique designs, and detest replications. Certainly, though, if you would like to have a design in a certain motif or style, perhaps with the same essence expressed by an example you found, we can design a new piece that meets your expectations. On the flip side, some designs that are categorized as ‘generic’, with a simple and widespread enough design where no one can claim ownership of – these designs we can recreate.
Your white gold ring is really yellow gold that is alloyed with nickel or palladium to “produce” the gold to a white color. This alloyed material is used as a whitener and the final polished white gold alloy remains slightly “gray-yellow” in appearance. White gold is generally electroplated with bright rhodium to conceal the “gray-yellow” appearance.
To summarize, your white gold alloy is not really “white”. The original bright “white” rhodium plating that had concealed the yellowish white gold has worn off. The most common factor for this occurrence is the natural acids and chemicals released by your skin. As a result, gold that touches your skin will change colors more quickly than the other parts. It’s important to remember that even the highest quality jewelry can undergo changes over time.
Please reach out to us via email, WhatsApp, or any of our verified social media accounts to schedule a consultation. Here is where you can find our contact information.