If you are not satisfied with your jewellery or need to make a warranty claim, repair, or service request, you can initiate a return by following these steps:
Note: Returns can only be initiated by the original purchaser, as the order number and purchaser’s email address are required.
1. Contact Us
Email us at info@tailoredjewel.com to start your return process. Please include:
- Order number
- Item for return
- Reason for return
2. Schedule Returns / Appointment
Our customer care team will contact you within 48 hours (on working days) to assist with scheduling your return.
3. Visit Our Sales Office
- Return at Our Sales Office:
- Pack the item according to our instructions.
- Make an appointment for a sales office visit. Bring the item during the appointment, where our customer service team will assist you with the return.
4. Review and Refund
Once the return item is received at our sales office, it will undergo a Quality Check (QC) or final inspection within 3 working days to determine acceptance or rejection of the return. If accepted, please note that the refund will exclude any shipping fees, return shipping fees, and import/export duties and taxes incurred at the delivery address.
Conditions and Exclusions:
- Items must be in original condition with no signs of damage, wear, or alteration.
- Returns must include the original packaging and all accompanying materials (certificates, gifts, etc.).
- The return must be initiated within 14 days of receiving the item.
- Tailored Jewel reserves the right to refuse processing if these conditions are not met.
Non-Refundable Items:
- Full eternity diamond/gemstone rings custom-made to fit your size.
- Bespoke jewellery designs not listed in our online collection, custom-made to your design or size.
- Certified diamonds over 1.01 carats, or specially sourced diamonds/gemstones based on specific customer requests, including shape, carat, color, clarity, cut, and fluorescence, which are not listed in our online collection.
