Shipping & Delivery

As our jewellery is made to order, production takes between 20 and 25 working days. We assure you that the wait is worthwhile, as our commitment to quality craftsmanship ensures a piece that will last a lifetime.

If you require expedited service, please contact us directly, and we will do our best to accommodate your request.

We offer free shipping on all orders within Singapore.

Singapore Orders:

For international orders, shipping fees apply based on the destination country’s currency. Please place your international orders on our global site at https://www.tailoredjewel.com.

• The estimated transit time may vary due to factors such as festive seasons, flight schedules, and customs clearance procedures in the destination country.

Once your package is shipped from our galleria, you will receive an email notification with a tracking link.

You can also track your order and shipping status through the order confirmation and shipping emails.

Every package dispatched from Tailored Jewel is securely packaged, insured against theft and damage during transit, and shipped from our galleria to your delivery address.

For security reasons, we only ship to physical home or business addresses and do not deliver to P.O. Boxes. Please ensure that someone is present at the delivery address to receive the package.

In the rare event of a lost package, we will work with the shipping company to locate your parcel and, if necessary, arrange for a replacement or refund. Please note that our insurance does not cover deliveries to countries with unstable political conditions, including those affected by war, terrorism, sanctions, and similar risks.